Accessibility at Windsor Guildhall

Getting inside

The approach to Windsor Guildhall is along the High Street which is a mixture of cobble stones and stone tiles, with some uneven surfaces. There is step-free level access from the Castle Hill direction.
Access for all visitors to the Guildhall Museum is via the main double doors on the Corn Market (area surrounded by the Guildhall pillars). The width of the opening is 182cm. Once inside, there is a second door, this time an automatic glass door. The width of the opening is 103cm. The museum entrance is signed MUSEUM.
The museum entrance provides step-free level access to the museum welcome desk, downstairs gallery and retail area.
Access for wedding and event guests is via the single red door on the Corn Market (area surrounded by the Guildhall pillars) marked ‘Mayor’s Parlour’. The width of the opening is 106cm wide.

There are 4 medium height steps between the museum and the toilets.
Access to the upstairs rooms is via a double cantilever staircase. This equates to climbing approximately 20 steps with a handrail on one side.
There is one stairlift which can be used by visitors who are able to move from their wheelchair into the stairlift unaided. Access to the stairlift is step free and level from the Mayor’s Parlour door (to the right of main museum entrance). Please ask a member of staff if you would like to use the stairlift. The weight limit for the stairlift is 19 stones /120kgs.
We have one wheelchair which can be used upstairs upon request.

Male and female standard toilet facilities are located on the ground floor but accessed via four medium height steps.
One toilet with adaptations is on the ground floor, accessed via four medium height steps. The stairlift stops at this level via the Mayor’s Parlour entrance only.
Parent and baby changing facilities are located within the toilet with adaptations.
Accessible toilets and baby changing facilities in Windsor can be found at these locations.

An induction loop is installed on the Museum reception desk.
An audio and video overview of objects on display is available via QR codes in 7 different languages. We ask visitors to bring their own device and headphones.
Large print captions for the displays and audio overviews are available for use during a visit.
There are objects to handle or touch in a few of the Museum secure drawers. Please ask one of our volunteers if you would like to explore these.
The museum is quieter at 10am or lunchtime (outside school holidays).
The museum is a cashless venue for admission and retail purchases. We do take cash in our donations box.
Additional temporary seating for visitors is available for use in the gallery. Please ask the volunteers if you wish to use these.
QR Codes are included in some museum displays to provide extra information.
All Assistance Dogs are welcome in the building.
Children must be accompanied at all times within the building.
Pushchairs cannot be taken upstairs. There is limited space to store pushchairs and they will be left at the owners risk.
We are unable to store luggage or any personal property.