Privacy policy

At Windsor Guildhall (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who we are

Windsor Guildhall is responsible for the processing of personal data collected through this website.

Contact details:

Windsor Guildhall
High Street
Windsor
Berkshire
SL4 1LR
United Kingdom

Email: dpo@rbwm.gov.uk

Information we collect

We collect generic website date to monitor usage of the Windsor Guildhall website www.windsor-guildhall.co.uk.

We also collect personal data via a contact us form on the website to answer enquiries about weddings, events and the museum at Windsor Guildhall – https://windsor-guildhall.co.uk/contact-us/.

Enquiry data is collected via an online digital form on the Windsor Guildhall website.

We may collect and process the following information:

Information you provide directly

When you contact us using our website enquiry form, we may collect:

Your name
Your email address
The team you select for your enquiry (for example, Wedding and Events or Museum team)
The information you include in your message

Please do not include sensitive personal information in your enquiry unless it is necessary for us to respond to your request.

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Website usage statistics

Information submitted through the website contact forms is sent directly to the relevant Royal Borough of Windsor and Maidenhead team by email. No data is shared with third-party CRM, marketing or other external systems.

The website does not store contact form submissions. Information is sent directly to RBWM email accounts and is retained in accordance with the Council’s records retention policies.

How we use your information

We use your personal information to:

Respond to enquiries and requests
Manage and respond to event or venue enquiries
Provide customer support
Improve our website and services
Maintain website security
Comply with legal and regulatory obligations
Send information you have requested

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

Legal basis for processing

We process personal data on one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests in operating and improving our services

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may be used to:

Remember user preferences
Improve website functionality
Analyse visitor behaviour
Monitor website performance

You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie policy.

Third‑party services – reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. It analyses user behaviour to determine whether activity is carried out by humans or automated systems. Any personal data collected is processed for security purposes in line with data protection laws.

Sharing your information

We do not sell your personal information.

We may share information with:

Website hosting providers
IT and technical support providers
Professional advisers
Government authorities or regulators where required by law

Any third-party service providers are required to protect your information and use it only for authorised purposes.

RBWM – Windsor Guildhall and Museum Teams, RBWM Registrar team will have acess to this information

Information may be shared with our website hosting provider Tuch Design.

Data retention

We retain personal information only for as long as necessary to facilitate wedding, event and museum enquiries at Windsor Guildhall:

Fulfil the purposes outlined in this Privacy Policy
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Data security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

While we strive to protect your data, no method of internet transmission is completely secure.

Website data is stored on third party hosting contractors secure server.

Enquiry data is stored on RBWM secure servers.

Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing of your data
Object to processing
Request data portability
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external sites you visit.

Children’s privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

Any updates will be published on this page, and the revised date will be shown at the top of the policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Windsor Guildhall
High Street, Windsor, Berkshire, SL4 1LR
Email: dpo@rbwm.gov.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

ICO Website: https://ico.org.uk/

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.